Privacy Policy

Last updated: June 10, 2025

This Privacy Policy describes the policies and procedures of American Hardwood Furniture & Design, LLC (“we”, “our”, or “us”) regarding the collection, use, and disclosure of your information when you use our website and services (“Service”). It also explains your privacy rights and how applicable laws protect you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Capitalized terms have meanings defined below, regardless of whether they appear in singular or plural.

Definitions

  • Account: A unique account created for you to access our Service
  • Company: Refers to American Hardwood Furniture & Design, LLC, located at 7300 US1 Port Saint Lucie, FL 34952
  • Cookies: Small data files stored on your device
  • Country: Refers to Florida, United States
  • Device: Any device that can access the Service, such as a computer or smartphone
  • Personal Data: Any information relating to an identified or identifiable individual
  • Service: The website and custom furniture design services
  • Service Provider: Any vendor supporting our operations (e.g., customer service)
  • Usage Data: Automatically collected data such as IP address, browser type, and session time
  • You: The individual or legal entity using our Service

2. Collecting and Using Your Personal Data

Types of Data Collected

We may collect:

  • Name, email address, phone number
  • Mailing address, city, state, ZIP code
  • Project specifications and design preferences
  • Usage data (e.g., device information, browser type, visit duration)

Tracking Technologies and Cookies

We use cookies and similar tracking tools to improve and analyze our Service. You may disable cookies through your browser settings.

3. Use of Your Personal Data

We may use your personal data to:

  • Provide and maintain the Service
  • Manage your account and design projects
  • Communicate with you by email, SMS, or phone
  • Schedule consultations and project updates
  • Offer updates and promotions (only with your consent)
  • Monitor and analyze usage for improvements

4. Disclosure of Your Personal Data

We may disclose your personal information:

  • To service providers solely to support service delivery (e.g., customer service, project management). These providers do not use your information for marketing or promotional purposes.
  • In a business transfer, such as a merger or asset sale
  • To comply with legal obligations
  • With your explicit consent

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. SMS Privacy Disclosure

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted.
  • All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. AI Agent Disclosure

American Hardwood Furniture & Design, LLC may use AI-based chat or voice agents (“AI Agents”) to enhance customer service and provide automated responses. By interacting with these agents, you acknowledge that:

  • You are communicating with an automated system, not a human.
  • Conversations may be stored and analyzed to improve service quality.
  • AI-generated responses are not a substitute for professional design advice.
  • You may opt out of AI Agent interactions by requesting to speak with a human or using any provided opt-out mechanism.

7. Advertising Integrations

We may use tracking tools such as Google Analytics and Facebook Pixel to gather data on user interactions for analytics and advertising purposes.

8. Retention of Personal Data

We retain personal data as necessary to comply with legal obligations and business needs. Usage data is typically stored for a shorter duration unless extended retention is required.

9. Data Transfers

Your information may be processed outside your local jurisdiction. We implement adequate safeguards to ensure your data is treated securely.

10. Managing and Deleting Your Data

You may update or request deletion of your personal information by contacting us at custom@tmfdesigns.com. Note: Some data may be retained for compliance purposes.

11. Children’s Privacy

We do not knowingly collect data from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Links to Other Websites

Our Service may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

For questions about this Privacy Policy, contact us at:

  • Email: custom@tmfdesigns.com
  • Phone: (772) 236-4422
  • Mailing Address: 7300 US1 Port Saint Lucie, FL 34952